～Continuous improvement in operational quality drives high ratings and stable growth in occupancy and revenue～
Average overall satisfaction across all properties reached 4.8, a +0.15 point improvement year-over-year, maintaining a level well above industry averages.
Room cleanliness achieved the highest rating of 4.9, clearly reflecting the effectiveness of our rigorous cleaning management system and regular quality audits.
Guest communication — pre-stay, during stay, and post-stay — scored 4.8, with multilingual support and rapid response times receiving particular praise.
Average property repeat rate reached 38%, with properties scoring highest in cleanliness and communication recording the strongest repeat rates.
A unified cleaning checklist across all properties combined with regular professional maintenance delivered a cleanliness score of 4.9 — the highest-rated category and the core of our operational quality.
Five-language support (Japanese, English, Chinese, Korean, Spanish) with an average response time of under 2 hours has been highly valued by guests.
Optimizing operational approaches based on location and room type — addressing different guest needs for urban versus resort properties — has helped maintain a location rating of 4.7.
A leading hospitality management company operating hotels, ryokan, and minpaku properties. Through its proprietary brand 'StayJP,' BCROSSB combines data-driven management with meticulous operational service to maximize property revenue and guest satisfaction.
For more information about BCROSSB's operational services or to discuss how we can optimize your property management, please contact us through the StayJP official website.
Learn More on StayJPPractical guides on AI adoption, DX, and global expansion.
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Future Improvement Plan